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If it does need to be repaired, we'll sort everything out for you. Please see our privacy policy for more information about how we use your personal information and how to contact us if you have any queries relating to our use of your information.
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- Step 1: Make sure your phone meets software standards?
BT sends additional discs to guarantee at least 10 Mbps in every room of your home. Sky send one additional disc and guarantee 3 Mbps or money back. To verify e-mail superfast. Guarantee only applies when your Smart Hub2 is connected to the internet and does not cover broadband faults.
For full terms see bt. Your actual speed will depend on your location, phone line, home wiring, Wi-Fi connection and time of day.
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Check your speed at bt. Superfast Fibre is subject to availability, geographic location, computer specifications and a line check. The exchange list and dates are subject to change. Terms apply. Plans for use in fixed location only. Our Price Promise: annual price changes still apply. Mobile network coverage required. Applies for the duration of your fault only. Fastest 4G speed: 4G speeds vary by location, coverage and demand. We guarantee the speed to your hub. Check your speed using the MyBT app, online or by calling Up to four claims a year.
Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home. To do this they may need access to your property. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed.
Not all lines in an Ultrafast Fibre area can support this service, call today to see if you are eligible. You will be responsible for reconnecting any existing devices or equipment you may have. Where this person is not you, it must be someone authorised by you to make decisions regarding the location and installation of equipment. We work with Openreach to provide installation services if you require a new phone line, and for specific technology changes that require work outside of your property e.
Full Fibre. You may also choose an optional installation by one of our Home Tech Experts, this is a chargeable service, details of charges are shown in our Tariff Guide. What is a Home Tech Expert? Working in partnership with Enjoy and Qube, our Home Tech Experts are trained to install, repair and optimise BT products and services e.
We will agree a date and timeslot with you for the service. If there is a delay in performing the service for reasons outside of our control then we will let you know and take steps to reduce the delay. We will not be liable to you for such delays. We aim to arrange a Home Tech Expert visit for the day after your Broadband has been activated to ensure the network is ready.
If we need to change the installation date, we will try to contact you as soon as possible before the scheduled installation date. If you need to change or cancel any appointment date, you must tell BT at least one working day prior to the scheduled appointment or we may charge the equivalent of the installation charge.
We may also charge you if the engineer is unable to access or is refused access to your property at the time of the scheduled appointment. You may cancel your agreement for the service at any time before the engineer or Home Tech Expert starts work on the installation. Once the installation work has started any applicable installation charges cannot be refunded, and you will be liable to pay this.
For details of charges please see our Tariff Guide. The Broadband installation service is a standalone service and separate from your contract for the BT Broadband Service. If the Broadband and TV installation service cannot be provided for reasons outside our control you will not be charged.
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Applies for the duration of your fault or home move only. For new Broadband Unlimited customers that sign up for 24 months. Payment by Direct Debit. BT Cloud: You need to activate the service yourself.
Subject to availability, minimum line speed and computer specification. For new Fibre Essential Unlimited customers that sign up for 24 months. For new Superfast Fibre Unlimited customers that sign up for 24 months. For new Superfast Fibre 2 Unlimited customers that sign up for 24 months.
Frequently asked questions
For new Superfast Fibre Halo 2 customers that sign up for 24 months. For new Ultrafast Fibre customers that sign up for 24 months. Subject to availability. For new Ultrafast Fibre Halo 2 customers that sign up for 24 months. For new Fibre customers that sign up for 24 months. Offer available for new customers moving home.
Orders outside of these dates and via any other site do not qualify for the promotion.
Available when making a purchase through a participating affiliate site on selected BT Superfast packages. Orders that go through Cashback will not be eligible for a voucher as well. You must claim your Reward Card once your broadband is installed and you have 3 months from this date to claim. Claim your Reward Card by visiting bt.
You must activate the card within 3 months of receipt. Following a successful claim, your card will be sent to the broadband installation address. Please note that Reward cards can also be referred to as BT Reward cards — they are the same thing. BT Superfast Fibre speeds referred to are download speeds; speeds affected by various factors including distance from the cabinet, time of day and internal home wiring.
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If your line won't support our top speed, we'll offer the best speed available. We'll always offer the best available speed on your line. BT Virus Protect for 2 devices comes as standard with all our broadband packages, except Halo with Superfast Fibre which comes with 15 devices. You'll need to activate and download this service, it may not work with some computer or mobile systems. See BT Virus Protect details. BT is not responsible for any of the site categorisations — this is done by our 3rd party specialist vendor.
The Account Holder needs to set up and maintain this service. If you delete your account — your settings will be lost. You can re-activate at any time but you will need to add all of your settings again. BT doesn't support activities that infringe the copyrights of the holder. You need to activate the service yourself.